FAQ

You can add as many items to your shopping cart as you like.


If you want to complete your purchase, you can click on the button "Checkout" in the shopping cart.


In the following step, please give us your delivery address and choose a payment method.

We try to get your order on its way as soon as possible. If you want to change anything about your order, please send us an email as soon as possible:



1. please send your email to support@ehm-pedals.com.


2. tell us your order number.


3. describe what you want to change.


Within the EU no customs duties are charged. If you live outside the EU, customs fees may be charged. 


Customs duties are calculated as a percentage of the value of the goods. 

The value of the goods is made up of:

  • the price of the ordered goods
  • the shipping costs
  • the insurance costs

If you live outside the EU, we will include a customs declaration with the necessary information. The regulations vary greatly from country to country. Please contact your local customs office for detailed information.

We want to give you enough time to test our effect pedals extensively at home with your equipment. Your 100% satisfaction is important to us.


That's why we offer you a 90-day money back guarantee. No questions and no shipping costs.


Send the device back safely packed to:


EHM OG


Paracelsusstrasse 33/2


5110 Oberndorf bei Salzburg



And send an email to support@ehm-pedals.com with 

  • your order number, 
  • a receipt for your shipping costs and 
  • your bank details for the refund.

As soon as we have received the device, you will receive a confirmation email from us and we will transfer your purchase amount and the shipping costs for the return.

That's it.



If you were not satisfied with our effects unit, please let us know so we can improve it. Of course we hope that in the future you will decide to buy one of our effect pedals again.

All electronic components are covered by a lifetime warranty.


  • Send the device safely packed to the following address:


EHM OG


Paracelsusstrasse 33/2


5110 Oberndorf bei Salzburg



If we have any questions, we will contact you by email.


You only pay your shipping costs. We will take care of the repair and the return shipment to you.

Shipping destinations:


  • We ship worldwide.


Shipping costs:

  • We do not charge shipping costs. 


Delivery times:


  • For orders within the EU the delivery time is usually up to 10 working days. 
  • International orders should be delivered within 20 working days.
  • Currently, due to COVID-19 in some countries there may be delivery delays which are beyond our control.

You can choose your preferred payment method in the checkout.

We accept the following payment providers:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Klarna invoice
  • Klarna Pay immediately
  • eps-transfer
  • Ideal
  • Bancontact
  • Store Pay
  • Apple Pay
  • Google Pay
  • PayPal


You can also choose Express Checkout for Shop Pay, Google Pay or Paypal. 
Please note that additional foreign exchange fees may apply if your home currency is not the Euro.