FAQ

You can add as many items to the shopping cart as you like.

If you want to complete your purchase, you can click on the "Checkout" button in the shopping cart.

In the next step, please give us your delivery address and choose a payment method. 

We try to get your order on its way as quickly as possible. If you want to change something in your order, please send us an email as soon as possible:

1. Please send your email to support@ehm-pedals.com.

2. Tell us your order number.

3. Describe what you want to change.

No customs fees are charged within the EU. If you live outside of the EU, customs fees may apply. 

Customs duties are calculated as a percentage of the value of the goods.
The value of the goods consists of:

• the price of the goods ordered
• the shipping costs
• the insurance costs

If you live outside the EU, we will enclose a customs declaration with the necessary information with the shipment. The regulations vary greatly from country to country. Please contact your local customs office for details. 

We want to give you enough time to test our effect pedals extensively at home with your equipment. Your 100% satisfaction is important to us.

That's why we offer you a 90-day money-back guarantee. No questions asked and no shipping costs.

• Send the device securely packaged to:

EHM AND
Paracelsusstrasse 33/2
5110 Oberndorf near Salzburg
Austria

• And an email to support@ehm-pedals.com with your order number, a receipt for your shipping costs and your bank details for the refund.
• As soon as we have received the device, you will receive a confirmation from us by email and we will transfer the purchase price and the shipping costs for the return.

..that's it.

If you were dissatisfied with our effects device, then please let us know so that we can improve. Of course we hope that you will choose one of our effect pedals again in the future.

We give you a lifetime guarantee on all electronic components.

• Send the device securely packaged to the following address:

EHM AND
Paracelsusstrasse 33/2
5110 Oberndorf near Salzburg
Austria

• And an email to support@ehm-pedals.com with your order number and shipping address.

If we have any questions, we will contact you by email.

You only pay your shipping fees. We will take care of the repair and the return shipment to you.

Shipping Destinations:

• We ship worldwide.

Shipping:

• We do not charge shipping costs. 

Delivery times:

• For orders within the EU, the delivery time is usually up to 10 working days. 
• International orders should be shipped within 20 business days.
• Currently, due to COVID-19, delivery delays may occur in some countries that are beyond our control.

You can set your preferred payment method in the checkout.

We accept the following payment providers:

• Show
• Mastercard
• American Express
• Teacher
• Klarna invoice
• Klarna Pay immediately
• eps transfer
• Ideal
• Bancontact
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
  
  
• You can also select express checkout for Shop Pay, Google Pay or Paypal. 

Please note that additional foreign exchange fees may apply if your home currency is not the euro.